Terms of Service
Last updated: April 2026 · Design-partner phase
Interim summary, not binding. Omnia is in design-partner mode. The terms below describe the operating relationship; binding obligations live in the master services agreement we sign with each customer at onboarding. If something here conflicts with your signed MSA, the MSA controls.
1. Service description
The Omnia Service is a multi-tenant, AI-native ERP platform operated by The Omniarch Group. It includes the dashboard application at app.omnia-erp.com, the marketing site at omnia-erp.com, the public API, and any documentation referenced from either site.
2. Acceptable use
Customer agrees not to use the Service to (a) violate applicable law or third-party rights, (b) attempt to bypass billing, rate limiting, or tenant isolation, (c) reverse-engineer or scrape the Service for competitive purposes, or (d) submit content the customer doesn't have rights to process. Suspected misuse may result in suspension pending investigation.
3. Customer data
The customer owns all data they submit to the Service. Omnia processes that data only to provide the Service, generate aggregated/de-identified metrics, and meet legal obligations. See the Data Processing Addendum (available at /legal/dpa) for the contractual data-handling terms.
4. Pricing & payment
List pricing is published at /pricing. Customers are billed monthly (or annually if elected) for the platform fee + per-seat charges + usage. Setup fees are billed once at signup. AI usage is billed at cost-plus per the rate disclosed at signing. Disputed invoices must be raised within 30 days of issuance.
5. Term & termination
Service is provided on a month-to-month or annual basis, set by the MSA. Either party may terminate for material breach with 30 days' cure notice, or for convenience at the end of any billing period. On termination, the customer can export their data via the in-product export tools or by request to support for 60 days, after which we will purge tenant data on schedule.
6. Confidentiality
Each party agrees to protect the other party's non-public business information using the same care it uses for its own confidential data, and not to disclose it except as required by law or as necessary to provide the Service.
7. Warranties & liability
The Service is provided “as is” during the design-partner phase. The MSA includes the binding warranty + liability terms — typically capped at 12 months of fees, with carve-outs for confidentiality breach, IP indemnification, and gross negligence.
8. Changes
These interim terms may change as the product matures. Material changes are communicated to active customers via the in-product notification center and to all visitors via the “Last updated” date above. The MSA controls the change-management process for binding terms.
9. Contact
Legal questions: legal@theomniarchgroup.com
General contact: hello@theomniarchgroup.com
Final binding terms (master services agreement, DPA, SCCs where applicable) are sent during procurement. Contact legal@theomniarchgroup.com for the current versions.